Terms & Conditions

Last updated: Jan 21, 2023

Please read these terms and conditions carefully before using Our Service. It is up to you to read our terms of use and look for updates before using the services provided by Buzzy Agents. By signing up and using Buzzy Agents, you agree that you have read the guide and agree to follow these guidelines.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Country refers to: United Arab Emirates
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to FIUME MARKETING MANAGEMENT LLC.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Service refers to the digital marketing services fulfilled by the Company.
  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to [company], accessible from [website]
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Plans are billed monthly on a recurring basis. Cancellations must be requested before the next payment due or else no refunds will be permitted or provided.

Affiliations & Trademarks

Buzzy Agents is not affiliated with Instagram, Facebook, Meta, Twitter, LinkedIn, TikTok, YouTube, Google or any third-party partners in any way. Buzzy Agents is not endorsed or certified by Facebook, Meta, Twitter, LinkedIn, TikTok, YouTube or Google. All Facebook, Meta, Twitter, LinkedIn, TikTok, YouTube or Google TM logos and trademarks displayed on this website and any marketing materials are property of the owners.

Payments & Refunds

All payments include a 3% credit card processing fee whether indicated or not. In the case of a refund, the 3% credit card processing fee is non-refundable.

You agree that upon purchasing our monthly subscription service, that you clearly understand and agree what you are purchasing and will not file a fraudulent dispute via PayPal, Stripe or any other payment processing option provided by the Company. You understand that your re-occurring payment term will automatically renew for the same amount monthly, unless stated otherwise in writing by the Company. if you fail to cancel or notify us for cancellation, the payments will continue to be processed monthly. Upon a fraudulent attempt to file a dispute, we receive the right, if necessary, to terminate your account and permanently ban your IP address. If you fail to reply within 1 week you will automatically forfeit any chance of a refund for that months and previous months payments and instead be applied “time” as service for the monies paid.

You understand that the monthly payment is due on the first day for our service, unless specifically stated otherwise to you directly in writing. If you do not pay on the first day of the service, you understand and agree that the Company has the right to terminate all services and end any agreement in place at any point of the month due to the late payment.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some US states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

We may require your accounts usernames and passwords to obtain required information for our services including the use of third party software, and we do require username and password for account management. We are not responsible for your actions and their consequences. We are not liable if your social media accounts or any other accounts get blocked, banned or deleted for any reason. We can’t guarantee the continuous, uninterrupted or error-free operability of Buzzy Agents services since work with third-party platforms and do not have responsibility for any problems caused by them.

You understand that by sending the Company content for promotional purposes, you give the Company full rights to use that content for your promotional purposes within the services and the Company will not be liable for any misrepresentation or mistakes made during these promotions.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Content Processes

One-Week Turnaround for New Post Requests

We are dedicated to processing and completing new content requests within a one-week timeframe (during business days) from the date of submission.

48-Hour Revision Window for Existing Posts

To ensure content accuracy and alignment with your expectations, we provide a 48-hour window (during business days) or less for revising existing posts upon feedback. This approach helps us create boundaries that ensure we can deliver our best work to you and all our clients.

Three (3) Revision Limit per Month

To maintain a balanced and efficient workflow, we impose a limit of three revisions per post each month. This policy encourages clear, concise, and actionable feedback, facilitating a smoother revision process and ensuring content quality.

Three (3) Days for Sharing Feedback and Revisions

Feedback and revision requests must be communicated within 3 business days of the receipt of the content draft. Requests submitted after this timeframe will not be accommodated and will count toward the total number of client posts for the month. 

Automatic Resumption of Publishing Without Feedback

In the absence of feedback within the given timeframe, we will proceed with publishing the posts as initially drafted. This policy ensures that your content strategy remains uninterrupted, maintaining a consistent presence on your social media platforms.

Reminders for Posts Approval

Following the submission of posts for approval, clients will receive a sequence of reminders: an email after two days, a text message, and an email after three days. These reminders are designed to prompt timely feedback, allowing us to adhere to our publishing schedule without delays.

No Replacement Posts for Missed Feedback Deadlines

If the feedback deadline is missed, we will not provide a replacement post for that cycle. This missed opportunity will count toward the client’s total number of posts for the month. This policy underscores the importance of timely feedback to maintain a consistent content delivery schedule.

Scripts and Blogs

Scripts and blogs will adhere to the same turnaround times, revision windows, and limits as outlined for post requests in the main policy guidelines.

Monthly Newsletter Commitment

Our goal is to ensure clients have a newsletter sent out at least once a month, for clients who have newsletters included in their plan. Unless a custom newsletter plan is arranged, this newsletter will leverage content from the social media posts we create, ensuring a consistent, engaging narrative across platforms while being efficient and cost-effective for our clients.

9.1 Content Integration: Newsletters will incorporate highlights, key messages, and engaging content from the client’s social media activity within the month. 

9.2 Customization for Audience Fit: We recognize the importance of audience specificity in newsletter content. If clients have existing newsletters that they prefer and that are tailored more closely to their audience’s expectations, we recommend discussing whether continuing with our newsletter service fits with their existing strategy.

9.3 Opting Out: Clients have the flexibility to opt out of our newsletter service if they find that it does not align with their existing content or audience engagement strategies. This decision can be made at any time, ensuring clients only use services that provide value to their business.

Purchase Posts

Should you require additional posts for any reason to replace posts we have already created but were rejected or not published (for example: content you require promoted in a timely manner) you can purchase additional posts for $25 USD per post. This is limited only to replacing posts that were rejected or not published and is limited to 3 posts per month. (Should you wish to have more than 12 posts published every month, please contact our Support Team).

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: